Episode 08 - The Employee Strikes Back: Ben Whitter and Employee Experience

Are employees like customers now? For example, does an employee's capacity to leave feedback on social media or employment sites like Glassdoor tip the balance of power in the workplace when employees are unhappy? How are mega companies like Amazon changing their approach to employee experience and helping other companies wake up to coming back to the fundamental point of starting with the human? As Ben says, its not just about what you create and contribute to the employee experience, a lot of the value your company creates is also in the negative things you prevent from happening for your brand. The takeaway: Be good to your people because we're all people.

Mr. Employee Experience, Ben Whitter stops by (virtually) the Experience by Design (virtual) studio to share insights on creating a stellar employee experience, why most companies don't, and how they can. Hint: To see key areas for change, start with things that are really annoying to employees. Ben has had a fascinating career journey that has taken him around the globe and he now runs the World Employee Experience Institute.

Episode Intro Music - The Tall Pines - “The Key”

Episode Ending Music - Ketsa - ”Dreaming Days”