Episode 02 - Fan Experience with Aran Rush

Aran and Gary go way back to 1989 when Aran was pledge for Sigma Pi fraternity (Delta Alpha, Central Michigan). Reunited by LinkedIn, Gary, Aran, and Adam talk about how Aran approaches the fan experience as VP of Arena Operations at the Golden 1 Center in Sacramento. From farm to table meals, bourbon tastings, Spotify playlists, and bathroom stalls inspired by New York parking lots, Aran takes us through our they try to get fans to make the journey to the facility to watch a game, concert, or special event. We have come a long way from the troughs in the men's bathrooms!

Episode Intro Music - The Tall Pines - “The Key”

Episode Ending Music - Ketsa - ”Dreaming Days”

 
Previous
Previous

Episode 03 - Diane Magers and the Evolution of Customer Experience

Next
Next

Episode 01 - Elizabeth Rosenzweig and World Usability Day